Shipping & Terms

Shipping & Returns

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We thrive on providing the best level of customer service with delivery of our hand made items.

Within Australia:
All products sent within Australia are delivered by Australia Post or Couriers Please.
Boob Beanie will choose the most appropriate method for shipment depending on the order.  Orders are shipped via regular mail with no tracking unless you purchase tracking, we do not purchase tracking, so can not supply to you.  This is an additional charge not covered under standard shipping fees.  (Free in Australia, $8 rest of world).
 
Boob Beanie takes NO responsibility if delivery takes longer than the advertised time.

Our ordering system generates the delivery charges and estimates delivery times for shipments.
Domestic and international customers do not have the ability to choose which option best fits their requirement - with tracking or without. 

All international orders are delivered by Australia Post. All relevant duties and import taxes are payable by the purchaser.  For fees please check your local country import agent.  It is your responsibility to check your mailbox for delivery attempt notifications and to ensure that your item is delivered successfully.  


Delivery Times
Boob Beanie makes every effort to ensure we are always well stocked and ready to dispatch orders to ensure your shipment arrives quickly.  If your item is however out of stock, you will receive the next available size up from your order so we can dispatch to you.  If you have ordered a large size, or adult size and the item is out of stock.  We will contact you to see what you would prefer to do regarding your order.
The following table aims to show you how long you could typically expect to wait for your shipment to arrive once payment has been received:
Australia
 Destination 
Delivery Time
(on top of processing time) 
NSW
1-2 working days 
VIC
2 working days 
QLD
2 working days 
SA
2-5 working days 
WA
2-5 working days 
ACT
2-3 working days 
 
International
 Destination 
Delivery Time
(on top of processing time) 
NZ
2-3 working days 
Rest of World
3-7 working days 
 
*These times are a guide for metro locations, and and in some cases delivery may take longer.  Spray tanning machinery and equipment may take longer than the above indicated times.

Packaging
Boob Beanie  ships in sturdy envelopes to ensure your purchase arrive safely and well protected.  If you would like to purchase insurance please contact us for a quote prior.  Insurance is a percentage of your order total and IS NOT included in the displayed shipping fees.

Returns & Exchanges
Boob Beanie carefully selects and packs orders for every customer.  If your item is faulty within the first 14 days we will replace it for you.  After this time your item will need to be sent back to our warehouse for repair. Boob Beanie does not cover the cost of return shipping, nor do we charge for replacement items to be sent.

Change of Mind
Boob Beanie does not accept returns for change of mind on any orders.  

Restocking Fees
We do our best to forecast inventory in line with orders.  If you change your mind post payment, and prior to shipment the following re-stocking fees apply.  Up to $200 - 20%, from $200 to $1,000 - 30%, from $1,000 to $5,000 - 40%, $5,000 to $10,000 - 55% 

Incorrect Orders
Boob Beanie makes every effort to ensure orders are shipped quickly and in accordance with the order supplied.  If your item is however out of stock, you will receive the next available size up from your order so we can dispatch to you.  If you have ordered a large size, or adult size and the item is out of stock.  We will contact you to see what you would prefer to do regarding your order. If you believe you have received an incorrect order, please contact us on 61 2 8065 8710.  A replacement order will be dispatched as soon as the incorrect order is received.

Address for Returns
All items need to be sent back to Unit 30/8 Tilley Lane, Frenchs Forest NSW 2086. 
We strongly recommend items are sent back using Registered Post.  Boob Beanie will not be held responsible for any items that are not received and signed for by us.  Please note return times can vary, and in some cases we may not receive your returned item for up to 21 days.  Boob Beanie will advise whether any items shipped back from Boob Beanie will incur freight charges.